Statements

You always have access to a full financial statement for each of your wallets to be able to audit and reconcile your balance on our platform.

Search statements

To see every single transaction on your wallet, please start by choosing:

The time period
A wallet

Pressing “Apply filters” will display a table with the transactions on this wallet for the selected period. You can also limit the results to specific Mobile Money Operators (MMOs) or transaction types.

You can choose up to a one-year period at a time. For some accounts the limit is one month.A maximum of 10,000 transactions are displayed.Statement data for the current day may be up to 20 minutes behind the latest transactions.

By default, results are shown starting from the oldest transaction. You can change the order by pressing on the respective column in the header of the table.

Export statements

After selecting the wallet and time period, press the “Export Statement” button to generate a CSV file with the results. You will be asked to confirm this action and then taken to the History page to download the resulting CSV file.

You can choose up to a one-year period at a time. For some accounts the limit is one month.There is no limit to the number of transactions.The export may take some time to generate. The History page will refresh itself automatically to show the latest status.

Data in statements

The exported CSV file includes the following columns:

Column	Description
Creation date	The date and time when this transaction was recorded on our platform. The time is in the UTC time zone.
MSISDN	The phone number of the mobile money wallet that was involved in the transaction.
Transaction ID	The ID of this transaction as specified by you through our API. You can read more about transaction IDs from our API docs.
Amount	The amount of the transaction.
MNO	The Mobile Money Operator (MMO) that fulfilled this transaction. The table on the Statements page calls this column “Provider”.
Type	The type of this transaction. See the list of all transaction types below.
Balance	Your balance after this transaction.
Reason	The reason for this transaction, for example, “Initial top-up” for your first top-up of this wallet.
Metadata	Metadata in JSON format you attached to the payments for providing additional context about the payment. Only in the CSV file.

The table on the Statements page also shows the currency and country of each transaction.

Not all columns are populated for all transactions. For example, transactions that represent a settlement of your balance do not have an MSISDN and MMO specified.

Transaction types

You may encounter the following transaction types in your statements:

Transaction type	Description
Deposit	Money collected from a customer has been deposited on your wallet.
Payout	Money has been paid out to a customer from your wallet.
Failed payout refund	Money initially reserved from your wallet for a payout has been returned due to the payout failing.
Refund	Money initially collected to your wallet has been refunded to the customer.
Failed refund reversal	Money initially reserved from your wallet for a refund has been returned due to the refund failing.
Remittance	Money has been sent from your wallet for a remittance.
Failed remittance refund	Money initially reserved from your wallet for a remittance has been returned due to the remittance failing.
Deposit pass through fees	A fee charged by the Mobile Money Operator (MMO) for a deposit.
Payout pass through fees	A fee charged by the Mobile Money Operator (MMO) for a payout.
Refund pass-through fees	A fee charged by the Mobile Money Operator (MMO) for a refund.
Remittance pass-through fees	A fee charged by the Mobile Money Operator (MMO) for a remittance.
Deposit PawaPay fees	A fee charged by PawaPay for a deposit.
Payout PawaPay fees	A fee charged by PawaPay for a payout.
PawaPay refund fee	A fee charged by PawaPay for a refund.
PawaPay remittance fee	A fee charged by PawaPay for a remittance.
Top up	Funds sent by you have been added to your wallet. Read more about Topping up your wallets.
Top up - Wallet to Wallet transfer	Funds have been moved into this wallet from another of your PawaPay wallets.
Withdrawal	Funds withdrawn from your wallet to be settled to your bank.
Withdrawal - Wallet to Wallet transfer	Funds have been moved from this wallet to another of your PawaPay wallets.
Cancelled withdrawal reversal	A withdrawal was cancelled and the funds have been returned to your wallet.

Adjustments and compensations

We record these manually to correct your balance. The Reason column explains each one.

Transaction type	Description
Adjustment - Collections received	Adds successful deposits that were not credited to your wallet.
Adjustment - Collections not credited	Deducts deposits that were credited to your wallet in error.
Adjustment - Payouts not debited	Deducts successful payouts that were not debited from your wallet.
Adjustment - Payouts debited in error	Deducts an extra debit made for a payout, for example when the MMO debited it twice.
Adjustment - Payout reversal by MMO	Adds back a payout that the MMO reversed.
Adjustment - MNO interest disbursement	Adds interest paid out by the MMO.
Adjustment - Pass-through fees - Rebate	Adds a rebate on MMO pass-through fees.
Adjustment - Pass-through fee reimbursement	Adds back MMO pass-through fees.
Adjustment - Excise tax	Deducts excise tax.
Adjustment - Withholding tax	Deducts withholding tax.
Adjustment - Bank charges	Deducts bank charges.
Adjustment - Other (+)	Adds an amount for a reason not covered by another type.
Adjustment - Other	Deducts an amount for a reason not covered by another type.
Compensation - Payouts debited in error	Adds back payouts that were debited from your wallet in error.
Compensation - PawaPay fees reimbursement	Adds back PawaPay fees.
Compensation - Other	Adds compensation for a reason not covered by another type.
Manual pass-through fee deduction	Deducts MMO pass-through fees.
Manual PawaPay fee deduction	Deducts PawaPay fees.

Overview

Finances

Transactions

User management

Everything else

Search statements

Export statements

Data in statements

Transaction types

Adjustments and compensations

​Search statements

​Export statements

​Data in statements

​Transaction types

​Adjustments and compensations

Search statements

Export statements

Data in statements

Transaction types

Adjustments and compensations